It is a very happy thing to set up furniture for a new home. Ms. Li, a Changsha netizen, has suffered some toss when she buys a mattress. Her own carefully selected brand-name mattress has been sour and smelly since it was sent, but the manufacturer said This is normal.
Brand-name mattresses emit unidentified ingredients
Ms. Li said that on April 20 this year, she purchased two-bed "Starstar" mats at the "Sunshine Pine" furniture store in Changsha Jingwanzi Fair Furniture Wholesale Center, with bed widths of 1.5 meters and 1.8 meters respectively. . The next day, the merchant delivered the mattress to the door.
However, Ms. Li found that after tearing off the plastic packaging film on the mat, the 1.8-meter-wide mat immediately gave off a pungent sour smell, while the 1.5-meter mat did not. "I thought it would be better to have a few days of ventilation. Who knows how old it is for a few days."
She immediately called the dealer to request a replacement mattress with no odor. The merchant said that this is a product quality problem and should be reflected to the manufacturer's after-sales department.
Netizens posted complaints and finally received free replacement
Ms. Li subsequently contacted the manufacturer Xinggang. After the sale, she replied that it is normal for the mat to smell. The odor after ventilation can be gradually eliminated.
"The mattress has been ventilated for more than a month, and the pungent sour smell still exists." Ms. Li once again called Star Harbor for sale and asked to replace the mattress, but the after-sales staff still refused to replace it. In desperation, she slammed a complaint to a network of "consumer rights" channel.
After the post was posted on a certain network, it attracted the attention of the manufacturers. In the end, Xinggang replaced a mattress of the same model for Ms. Li for free.
HY-STAINLESS STEEL INDUSTRIAL CO.,LTD. , https://www.cnhuangyi.com