With the modern fashion decoration becoming the mainstream of the post-80s, high-end custom furniture has become a fragrant, but some of the unspoken rules have really bothered some consumers. Mr. Wang custom-made a complete set of furniture in a furniture city, including the overall wardrobe, bed, bedside cabinet, TV cabinet and shoe cabinet, which cost about 13,000 yuan. Not long ago, the furniture was finished, and the hard work at home was over. Mr. Shi called to let the merchants deliver the goods. “After being delivered to the house, I found that the shoes of the shoe cabinet, the TV cabinet and the bed were particularly dirty, because the furniture was white and the stains were particularly noticeable. There were a lot of scratches on the boards of the wardrobe, and the metal rods were also sticky. There is tape, and the metal rod is still slimy after being torn off. The pungent smell of this furniture is also very big. How can the high-end customization be like this? After spending so much money, I don’t see where the senior is, I am troubled.†Custom furniture was originally intended to pursue perfection. I didn't expect to receive such furniture. Don't mention how uncomfortable it was. He contacted the merchant to negotiate and demand a return. The merchant said that at the time of signing the contract, it was clearly stated that “customized furniture would not be returned,†and Mr. Shi reflected only a small problem, which could be solved by scrubbing and repairing.
In recent years, as more and more people are pursuing personalized home improvement, the market for custom furniture is growing. However, in many cities across the country, there has been a dispute that custom products are not refundable. Custom furniture, generally consumers first understand the product in the exhibition hall, and then the furniture designer understands the consumer's needs, and actually measures and designs in the consumer's home, and then goes to the factory for processing. Because it is customized, it can't be changed, and it is tailor-made, unique, and cannot be sold twice. Therefore, there is no serious quality problem. Generally, they advocate maintenance and do not return. Not only custom furniture, but also some personalized gift customization is not refundable, the merchant has its own statement: "If the return, the product is generally environmentally unqualified, the consumer needs to issue a nationally recognized environmental testing certificate. Or furniture customization When the design measurement is in error, and the fault is in the merchant, the furniture will not be installed in the customer's home, and it will be returned."
Wardrobes generally do not have big quality problems. If there are some small defects in the handling of furniture, they will be properly solved for consumers. Most consumers can understand that they will not ask for returns, only when custom furniture can't. Returning or disputes may occur when installed in the customer's home. This is to see where the wrong side is. If it is a designer's work mistakes, and they are not thoughtful, they will definitely return, but more often the consumer changes the housing pattern later, resulting in the inability to install custom furniture. Will try to adjust the product as much as possible to ensure the use.
How does the consumer association view this matter? “The number of complaints about custom furniture is indeed rising. Sometimes some sizes and customizations do not match. Some merchants would rather lose money than return.†A staff member of the Consumer Association reminded consumers that there is no relevant standard in the custom furniture industry. In terms of materials, environmental protection, and price, it is still based on the agreement between manufacturers and consumers. Therefore, when customizing furniture, consumers should have a detailed understanding of the custom furniture enterprises in advance. The base materials, colors, and dimensions of the customized furniture should be clearly marked on the contract contents and drawings to confirm the correct use of various materials. And keep a final payment after the inspection to ensure that there is no problem. Because custom furniture is no more custom-made than gifts, small things don't matter, and the high-end customization is expensive, and the disputes are naturally more.
Porcelain library Chinese experts remind you that in the past two years, custom furniture has become more and more popular, becoming the mainstream product in the market, and the types have also expanded from sliding door wardrobes to sofas, beds, dining cabinets, shoe cabinets and other furniture. However, with the growing market for custom furniture, many cities across the country have had controversies about custom products that “repair onlyâ€. These unspoken rules consumers must realize their understanding and have the space to fight for their legitimate rights and interests. Businesses should also clearly define their rights and responsibilities with consumers and provide psychological paving for consumers.
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