(VIII): The art of negotiating the leader
First, the preparation of the negotiations (event stickers to vote in their favor, reflecting the leader's strength)
After the team leader has voted for the event, the first negotiating customer faced by the team leader is the player, the consumer. First of all, we need to know what is negotiation? Negotiation is not only a kind of rebellious behavior but also a highly cooperative behavior. The negotiation process is a process of seeking common interests. When the team leader informs the consumers of activity contents, matters needing attention, and activity requirements and exemptions through the activity stickers, the consumers will ask the team leader various questions. This means that everyone is negotiating for common interests. The so-called team leader Negotiations began.
How does the team leader talk to the consumer? There are two situations that are commonly encountered. First, the team member calls and asks the leader about such a problem. As the convener of the event, the initiative for negotiation is determined by the leader of the poster (ie the convener). The leader is mainly responsible for talking about his posting conditions. If he does not meet the conditions, he can completely ignore it, but he must turn it away.
The consumer's network follows the registration. Example: When a local netizen signs up for the 3800 Chester Trail, "I would like to register. Is it too expensive. Can the team leader be cheaper?", and the team leader may be appalled when he sees this. This registration method greatly affects the popularity of the event. How does the team leader negotiate with the problem team? Take the initiative to call him to understand his purpose and the bottom line, the sale and failure, human relations. Dealing with it shows the strength of the leader. If it is a malicious act, the leader can completely ignore it. why? Because the relationship was not established, the leader of the negotiation had the final say.
At the beginning of the team leader’s work, the patient’s service attitude and politeness were treated. This kind of basic quality is still necessary.
II. Honoring with Honesty - Eternal and Unchanging Truth
The principle of treating each other with sincerity is reflected in sincere concern for each other. An interpersonal expert said that "people are most concerned about themselves, and they want others to care about themselves," and he listens to you just as well. He hopes to find him in your conversation and will decide that he cares about your concern for him. Your degree. There are risks in the outdoors. We often see sprains, broken bones, falls, etc. that are not clear, and can't remove the cause of the injury. When this happens to your team. As a leader how to do it? The composition of emotions often affects the way people accept the facts. If your attitude makes you angry, the other person will oppose you and refuse your help.
Therefore, at the beginning of the negotiations, it will be necessary to give a certain amount of time to truly express your concern for each other in the form of greetings and greetings. In fact, this is what the leader must do. This will enable negotiations to take place in an atmosphere of mutual concern and sincere friendship. From your concern, the other person feels that he is dealing with a compassionate and caring person. He does not have to worry that he will be deceived and treated unfairly and actively cooperate with you. Sincerely caring about the interests of the other person will lead to a much smaller team leader. Complaints.
We learn from an old leader and learn. The leader of the "big mountain" is a big brother engaged in geological work. From his vicissitudes of life, he knows that he has experienced too many storms. When such an older leader bends down to tie his shoelace to a donkey; when they take a backpack from a weak donkey; when they carry a mountain friend across the river; when they make a pot of hot soup, etc. And so on, this is the team leader sincerely puts the concerns of the team members into practice, cares for each other, and shows their feelings appropriately. This will not only benefit the other party, but also benefit you. From the point of view of value judgment, it is only a transaction with no value, so sincere concern and generous input have brought about the sublimation of the other side's ideological realm. A clever negotiator, the outcome of the negotiations is a win-win situation, treating each other with sincerity and moving each other with sincerity. This is the basis for a win-win situation. The old team leader with rich experience knows that when dealing with herdsmen, she often brings some food, wine and other supplies to herdsmen in the mountains. For too many examples, oh, you don't have to teach it.
Third, concessions art (for greater victory)
After the relationship between the leader and the player is established, the leader is very passive. This is the third case. Retreat to advance, that is to formally meet the needs of each other, actually protects their basic interests and even expands their long-term interests. This is a positive retreat. To retreat into advance, one is to ensure that their basic interests are not compromised; the other is to create necessary conditions or environment for future development. These two aspects are mutually reinforcing. Only if the basic interests of one's own side are not compromised can it be possible to create conditions and an environment for future development. At the same time, only the development in the future can better protect their basic interests.
In the past year, we have seen that between the leader and the team members, some small things have been struck, or that disputes of this kind have arisen. The influence is very bad. The occurrence of this kind of thing means that the leader needs to learn well.
Here is an example of a gravel business poster last year: In the process of hiking, conflicts arise and the team leader is doing very well. Where is it? First, the team leader posted an apology in the first place. Second, the team leader changed the activity to AA charges. Third, the team leader shared the cost together and it seemed that several team members were paid by the team leader. The contents of the posting were roughly the same. Therefore, the compromise and concession of the leader is essentially to minimize losses through concessions. Although it suffered a slight economic loss, it won credit and won a good reputation. The rationality of such concessions has enabled the interests of both parties to be satisfied. Concession has more room for profit. This is also a common practice in negotiations.
Therefore, negotiation is a kind of tactical and highly skilled mental activity that meets narrowly and often wins the wise. You can use your wisdom, talent, and superb skills to win surprises, but they must be strictly distinguished from fraud. If you want to gain the trust and respect of each other and get active cooperation from others, then do not forget the basic principle of credit.
Fourth, the language power of negotiation
The power of language cannot be overlooked in the activity. "The power of language is so great that it can awaken the dead from the tomb, bury the living people alive, turn the dwarfs into giants, and completely defeat the giants." The leader's negotiation can not be separated from the language. A successful leader not only needs to understand other people's vocal language, but more importantly, they can observe other people's body language, expressions, actions or postures to exchange ideas. From the body language, it is more accurate, true and comprehensive to grasp the other person's emotions, attitudes and intentions, so as to grasp the initiative of negotiation. Stupid people will place themselves and the object of negotiation on two different sides of the Chuhe Han domain. Here, our new leader is often rejected by the old leaders in the industry and uses this trick to see who is unwilling to negotiate. Ms. Huang likes to watch "Animal World" programs most. In order to survive, he will inevitably invade the territory of the tiger. What does the tiger depend on to survive? What does this law tell us? The fittest survives and the strong survives.
When we go out and interact with people, we can't live without language and discover the charm of language and the power of language. We flirt with our team members and we cannot do without language. The harmonious relationship between the leaders is inseparable from the language. We need to create a friendly and harmonious negotiation atmosphere with people of different types and languages. The active, cheerful, and friendly attitude should use a bright expression and a warm attitude to talk with each other and strive to display their personal charm and leave a good first impression. Since greetings are from the heart, you can find opportunities from them and naturally bring negotiations into the intended track. Attractions tickets and other troubles encountered negotiate this technique.
The ticket prices of immature attractions are very flexible. As the leader must strive for the best interests of the players, it is necessary to negotiate. The clumsy leader cannot only talk about price, but also make things worse. The two activities that I experienced personally can be quite illustrative. .
Example 1: The same is the southern border line, the team leader did not negotiate on the price, and it was almost bustling with the ticket sellers of the scenic spots. It was even more exasperating to have a gang fight. Afterwards, our car had gone a long way. I saw the sights of the staff rushing out more than a kilometer and still waving it. At that time, people couldn't help but laugh and shame.
Example 2: The same is the southern border, the car stopped, all the players waited in place, the team leader went straight to the ticket office, less than 5 minutes, worth 300 yuan tickets, 50 yuan to get. The ticket sellers are also very happy to release the beautiful big wolf dogs and let us take pictures. When we leave, we are reluctant to leave. Welcome the team leader to bring the team to the next time.
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